Welcome to the Fly Fish Food FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a seasoned angler or just starting out, we’re here to help you make the most of your fly fishing experience.
Products & Orders
What types of fly fishing products do you offer?
We specialize in a wide range of fly fishing gear, including flies (like Bass Flies, Caddis Flies, and Articulated Streamers), tying materials (such as Chenille and Beads), boots and cleats, clothing, and expert-curated selections from our pros like Brandon, Brig, and Curtis. We also offer books, videos, and clearance items for great deals.
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide your shipping and payment details to complete your order.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Shipping & Delivery
Where do you ship?
We ship globally! However, due to logistical constraints, we are unable to deliver to certain parts of Asia and a few remote regions. If you have questions about your location, please contact us.
What are your shipping options and costs?
We offer two main shipping methods:
- Standard Shipping: Costs $12.95 via DHL or FedEx. Delivery takes 10-15 days after shipment.
- Free Shipping: For orders over $50, we ship via EMS. Delivery takes 15-25 days after shipment.
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
How can I track my order?
Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this to monitor your package’s delivery status.
Returns & Exchanges
What is your return policy?
We stand by our products! If you’re not satisfied, you may return items in original condition within 15 days of receipt. Please visit our Returns Policy page for detailed instructions.
How do I initiate a return or exchange?
Contact our customer service team at [email protected] with your order details, and we’ll guide you through the process.
Account & Support
How can I contact customer service?
Reach out to us via email at [email protected]. We’re happy to help with any questions about orders, products, or delivery.
Do you have a physical store?
Yes! Our store is located at 925 Carriage Court, San Diego, US 92111. However, our online store serves customers worldwide.
Didn’t find the answer you were looking for? Email us at [email protected], and we’ll get back to you soon!
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